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Important information at a glance

Arrival and departure

The rooms are available from 2:00 p.m. on the day of arrival. On the day of departure, we kindly ask you to vacate the rooms by 10:00 a.m. Of course, you can also arrive earlier or depart later. You can leave your luggage with us and also change your clothes in our changing area.

Cancellation insurance

Life doesn’t always go according to plan. Therefore, we recommend that you take out travel cancellation insurance.

Cancellation terms

Something can always happen before you start your journey. Please understand that we will not refund your deposit in the event of cancellation. If you make up for your holiday within one year, the amount will be credited to your account. Cancellation up to 30 days before the start of the holiday is free of charge. If you cancel your holiday at a later date, do not show up, or cancel your holiday early, we will charge you 100% of the total amount of your booked holiday.

Children’s discounts

Children can stay in their parents’ room for a reduced price.

  • Up to 3 years: free of charge
  • 4 – 6 years: 50% discount
  • 7 – 13 years: 30% discount

Dogs

We have a special place in our hearts for animals and look forward to welcoming your four-legged friend to our hotel. For your loyal companion (small to medium size) we charge an additional fee of 5.00 euros per night.

Internet

At our mountain hotel in South Tyrol, you can use our Wi-Fi for free.

Journey

Please note that there may be delays on the roads, especially during the winter months. That’s why you should plan enough time for your journey. We recommend that you arrive in Maso Corto/Kurzras by 4:00 p.m. at the latest so that you have a sufficient amount of time for check-in at the cable car station. The last cable car ride is at 4:30 p.m.

Local tax

In South Tyrol, all tourists have to pay the local tax. This is 1.80 euros per night and traveller aged 14 and over. It is important to present a valid travel document (identity card or passport) – not only in the hotel, but also when buying your ski pass. Please note that children can only buy a ski pass at a special price upon presentation of a travel document.

Parking

The fee for the parking space in the underground car park opposite the cable car station is included with your stay.

Payment methods

You can pay your stay on site up to an amount of 2,999.00 euros in cash. According to current law, higher amounts can only be paid by credit card or ATM card.

Reservation

The reservation is only valid after receipt of the deposit of 30% of the agreed package price. After receipt of the payment, we will send you an e-mail confirmation.

Val Senales/Schnalstal glacier cable car

The glacier cable car runs every 15 minutes. If it is busy, it runs continuously. There is room for 80 people in the gondola. As our guest, you enjoy VIP status and can be the first to enter the gondola.

Non-binding
request