The rooms are available from 2:00 p.m. on the day of arrival. On the day of departure, we kindly ask you to vacate the rooms by 10:00 a.m. Of course, you can also arrive earlier or depart later. You can leave your luggage with us and also change your clothes in our changing area.
Life doesn’t always go according to plan. Therefore, we recommend that you take out travel cancellation insurance.
Something can always happen before you start your journey. Please understand that we will not refund your deposit in the event of cancellation. If you make up for your holiday within one year, the amount will be credited to your account. Cancellation up to 30 days before the start of the holiday is free of charge. If you cancel your holiday at a later date, do not show up, or cancel your holiday early, we will charge you 100% of the total amount of your booked holiday.
Children can stay in their parents’ room for a reduced price.
We have a special place in our hearts for animals and look forward to welcoming your four-legged friend to our hotel. For your loyal companion (small to medium size) we charge an additional fee of 5.00 euros per night.
Please note that there may be delays on the roads, especially during the winter months. That’s why you should plan enough time for your journey. We recommend that you arrive in Maso Corto/Kurzras by 4:00 p.m. at the latest so that you have a sufficient amount of time for check-in at the cable car station. The last cable car ride is at 4:30 p.m.
In South Tyrol, all tourists have to pay the local tax. This is 1.80 euros per night and traveller aged 14 and over. It is important to present a valid travel document (identity card or passport) – not only in the hotel, but also when buying your ski pass. Please note that children can only buy a ski pass at a special price upon presentation of a travel document.
The fee for the parking space in the underground car park opposite the cable car station is included with your stay.
You can pay your stay on site up to an amount of 2,999.00 euros in cash. According to current law, higher amounts can only be paid by credit card or ATM card.
The reservation is only valid after receipt of the deposit of 30% of the agreed package price. After receipt of the payment, we will send you an e-mail confirmation.